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Increased Focus On User Experience (UX) & Personalization

A book on a table with a drawn prototype of how a website design should be to enhance overall user experience

Personalization is a crucial factor when it comes to User Experience. Users' demands for convenience and their expectations for simplicity and speed have risen as products and services have progressed to the point where they are virtually available on demand.

Consumers now leave products or services that don't cater to them because they know they can get that degree of personalization elsewhere. This implies that users expect products and services to be personalized to them.

Because of this, it's crucial to make personalization one of the major components of a product's user experience. Personalization fosters empathy, trust, and loyalty, all of which contribute to the establishment of a high-impact organization.

What Is Personalized User Experience In UX Design?

A person sitting behind a desktop that says 'Designers should always keep their users in mind'

Personalization puts the customer first, with the brand revolving around it.

It is a process that lets UX designers tailor user journeys and experiences to the preferences and needs of consumers. This process, which oversees the real-time individualization of a product or service, aims to match each visitor's specific interests and guide them via a customized conversion funnel.

93% of B2B leaders have reported that utilizing this strategy has helped them boost sales at their organizations.

Personalization vs Customization

Although the goals of customization and personalization are the same: to adapt the content to the preferences of the visitors to the product, they are different.

The method used to tailor the content is what distinguishes the two.

"Personalization is handled by the system; customization requires user intervention."

Personalization begins with the product provider. Business minds apply data analytics, make data-driven assumptions and display relevant results to targeted users automatically. Personalization helps to enhance user experience.

In personalization, the brand takes the wheel and makes decisions in the user's favor.

Example of Personalization: When a Youtube user is greeted by their first name and is recommended shows and movies based on their viewing history.

In customization, the user takes control and makes their own decisions.

Example of Customization: Netflix enables users to alter their profile settings, including the profile picture, settings for various users, and even maturity settings to censor specific content.

Statistics Around Why Personalized User Experience Makes A Difference

According to Epsilon, personalized recommendations are preferred by 80% of shoppers.

According to Segment, 44% of shoppers think they are likely to become repeat buyers, after a personalized shopping experience with a certain company.

According to Forrester, 77% of customers prefer, recommend, or pay extra for a brand that offers a personalized service or experience.

According to Marketo, 63% of respondents are extremely irritated by firms' continued reliance on the antiquated tactic of blasting basic ad messages frequently.

Types Of Businesses That Implement Personalization

Streaming app

A man using a remote to turn on the TV. TV displays the word 'Netflix'.

Personalization of the user experience is a major focus for applications such as YouTube, Hulu, Amazon Prime, and Netflix. When you log into any of these apps, the entire user interface is built around you. Another great feature of these apps is the ability to resume where you left off the previous time you used them, therefore improving customer experience.

E-commerce app

E-commerce apps such as Amazon, Shein, and Shoppee place a strong emphasis on UX personalization. They identify user behavior and their purchase history, recommend products to them, and assist them in locating products that are similar to what they're looking for in case the first choice is out of stock, overall enhancing user experience.

Social Media app

A lady holding a phone with the TikTok logo on it

The most widely used social media apps in terms of individualized user experiences are Facebook, Instagram, and TikTok. These apps make such accurate behavioral predictions about their users that they no longer need to search for the desired content. These apps automatically provide their users with personalized content.

What Factors Should You Bear In Mind When Creating The Ideal Personalization In UX Design?

Understand your target audience

Personalization is most effective when your target audience is identified. Based on traits, hobbies, demographics, the present status of the purchase process, and prior purchasing habits, you should create target audience groups. You may tailor your user experience based on your target audience and the research you've done.

Personalize your content

You can properly design their profile once you've identified your target consumers, gathered their information, and comprehended their needs and interests.

You may acknowledge them by name, propose and promote information based on their behavior and interests, and so on. Ensure that the user-provided data is automatically put in on the forms.

You may tailor your user experience based on your target audience and the results of your research.

Determine your objectives

What are your goals for personalization?

  1. Do you want to generate more leads?

  2. Are you looking to enhance the overall user experience?

  3. Do you intend to increase brand value?

  4. Do you require more sales?

  5. Do you want to gain more consumers?

Once you've set your goals, it's easier to start personalizing your app or site.

Make use of push notifications

Despite how unpleasant push notifications are to users, they are a terrific method to interact with them even when they are not using your app or website. You may use them to remind people of your brand by sending out updates about new features added to your app or the latest ongoing deal.

Use your customer's name for added personalized user experience. For example :

'Brandon your wishlist item is now on sale! Grab it before it runs out!'

Use Geolocation

One of the most important aspects of UX customization is location recognition. Using geolocation targeting to deliver more individualized content to your target users is a smart strategy for personalized experiences.

Keep track of the user's experience

Streaming apps such as Netflix uses this strategy. If a user is unable to finish a movie or program and leaves the app before watching the ending, the app will resume where it left off, when the user registers back in. E-commerce apps such as Sephora displays 'recently viewed' the next time users open the app to shop online. Additionally, these applications give updates regarding the items visitors have previously added and abandoned in their shopping carts. This makes things simpler for consumers as they no longer need to retrace their steps on your app or website.

How Machine Learning (ML) And Artificial Intelligence (AI) Contribute To A Personalized User Experience

Did you know that 74% of internet users get annoyed with websites when they are presented with irrelevant content? Hence, the need to put in extra effort for user personalization.

Understanding human behavior and predicting what potential users can do next are the common ends of machine learning (ML), artificial intelligence (AI), and user experience (UX). All of these technologies are built on predictive analytics. It may be used to evaluate user behavior, preferences, and traits so you can give them a personalized and distinctive experience.

When a company uses data analysis to personalize the user experience, the offerings are based on the user's traits, actions, and qualities. Dynamic customization use machine learning (ML) to develop a prediction of prospective consumers' demands and purchasing behaviors based on data such as demographics, geography, activity, and device.

Once the data is collected, dynamic personalization may be used to personalize the client's experiences.

For example, Google maintains track of a user's forthcoming time arrangements (e.g., travel bookings, appointments, interviews, etc.) and alerts them in advance.

A phone that displays songs on Spotify based on personalized user experience using Big Data, Artificial Intelligence and Machine Learning

Spotify offers a huge selection of songs that a user may select and listen to. They combine Big Data, AI, and ML to create a Personalized User Experience in an exceptional way. They managed to offer highly tailored services like the Discover Weekly playlist, which attracted 40 million users in its first year. Spotify's Discover Weekly playlist provided users with a customized playlist of music that they had not previously listened to on the service but were anticipated to love based on their listening patterns.

Personalization is a form of convenience. When deciding where to spend their money and time, users tend to anticipate these sorts of amenities.

Companies that do not consider personalization in their customer and user experiences will lose a substantial percentage of their users to others. Personalization is the only way for businesses to remain relevant and competitive in today's era.


Well, aren’t we glad you asked! We at DigiCom are obsessive data-driven marketers pulling from multi-disciplinary strategies to unlock scale. We buy media across all platforms and placements and provide creative solutions alongside content creation, and conversion rate optimizations. We pride ourselves on your successes and will stop at nothing to help you grow.


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